Help (FAQ)

1.What you can do here

• Works & bills: sanctioned amount, spending and proof for every development work
• RTI documents: RTI replies by year and department
• Grievance: file one and track it with the tracking ID
• Citizen account: your documents and messages in one place
• Schemes & AI assistant: general information on government schemes

2.How do I file a complaint?

Open the grievance form on the home page, choose your ward, describe the problem clearly and submit. You get a tracking ID; keep it safe. Name and mobile are optional.

3.How do I check my complaint status?

Enter your tracking ID on the Track a complaint page. We aim to acknowledge within 48 hours and reply within 15 days.

4.Is this a government site?

No. It is a private citizen portal. See About us and the Disclaimer.

5.Is my identity safe?

Your name, mobile or email is never made public. See the Privacy Policy for details.

6.Why create a citizen account?

An account lets you see your documents, complaints and messages in one place. Register. It is optional; you can file a complaint without one.

7.Where can I find scheme information?

The schemes portal lists eligibility, documents and how to apply. Always confirm final details on the concerned department’s official website.

8.How do I file an RTI?

Read How to file an RTI for a step-by-step guide.

9.What if something looks wrong?

Tell us through the contact page, with the source if possible. We will correct it after checking.

10.How do I change the language?

Every page has a हिंदी / English button at the top or in the footer. Your choice is remembered.