Privacy Policy

1.Introduction

Gram Darpan (“we”) runs Gram Vikas Darpan Dudhwa Khurd and respects your privacy. This policy explains what personal data we collect, why, how we protect it and what rights you have. It follows the spirit of India’s Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025. This is a private (non-government) portal.

2.What we collect

• Complaint/suggestion: your message, ward and an optional name.
• Citizen account: name, email/mobile (where asked), ward and password. The password is never stored as-is, only as an encrypted hash.
• Photos/documents you upload.
• Security and technical: a hash of your IP address (not the IP itself), login attempts, and anonymous online/total visitor counts.
• Cookies: a session cookie needed for login and security. If the admin turns on Google Analytics, anonymous usage statistics may go to Google; you can block cookies in your browser settings.

3.Why we use it

To reply to and resolve complaints, show status through the tracking code, run your account, prevent spam/abuse and improve the portal. We collect data with your consent or for legitimate use. We do not sell your data or use it for advertising.

4.Who can see it

Your name, mobile or email is never public. Messages are visible only to our admin and the coordinator of the relevant ward. The public tracking page shows only status and replies. We may have to share data on a lawful order. Data is stored on our hosting provider’s servers.

5.Government portals and APIs

The portal fetches information from public portals such as e-GramSwaraj and, if enabled, API Setu, through the server. Your personal details are not sent in these requests.

6.How long we keep it

Complaint records are normally kept for 3 years after closure, then deleted or anonymised. Account data stays while the account is active or until you ask for deletion.

7.Security

We use HTTPS, password hashing, login-attempt limits, restricted access and regular backups. No system is 100% secure. If a data breach occurs we will inform affected people and the authority as the law requires.

8.Your rights

• Ask to see your data
• Correct wrong data
• Ask for deletion
• Withdraw consent
• Grievance redressal
• Nominate someone in case of death or incapacity

Send requests to: Email: support@gramdarpan.in. We aim to reply within 15 days. If unsatisfied you may complain to the Data Protection Board of India (once that mechanism is in force).

9.Children

This portal is not meant for people under 18. We do not knowingly collect children’s data. If it happened, a parent or guardian may tell us and we will delete it.

10.Changes and contact

Any change will appear on this page with a new date. Last updated: 11 Nov 2026

Grievance Officer: Tan singh (Grievance Officer) – Email: support@gramdarpan.in