Grievance Redressal Policy

1.Scope

This policy covers complaints about this portal, its services and the information shown. For complaints about a government department’s service we guide you, but only that department can resolve them.

2.How to file

• Fill the grievance form; identity is optional.
• You get a tracking ID; check status here.
• There is no fee to file a complaint on the portal.

3.Timelines

• Acknowledgement: within 48 hours
• First reply or resolution: within 15 days
• If we need more information the status shows “information requested”
• Statuses: received, in progress, resolved, rejected (with reason)

4.Grievance Officer

If you are unhappy with the outcome write directly to:

Tan singh (Grievance Officer)

Email: support@gramdarpan.in

5.Government options

• Central government grievances: CPGRAMS
• Rajasthan: Rajasthan Sampark and helpline 181
• To ask for information: RTI guide